Confirm who is coming
Ask for the receiving company’s name, contact information, and who will attend. Confirm that they handle your reported problem and location.
Understand the charges
Ask whether there is an inspection charge, emergency surcharge, travel fee, or minimum service charge. Request written terms before authorizing work.
Agree on the next step
Clarify whether the visit is an assessment or the start of work. Ask how scope changes and additional work will be approved.
Make your call notes →